Return & Refund Policy
At Flick, we strive to provide our customers with high-quality products and excellent service. However, we understand that sometimes items may arrive damaged or defective. In such cases, we are happy to process a refund.
Damaged or Defective Items
If your product arrives damaged or defective, you may be eligible for a full refund. To initiate a return, you must notify us within 24 hours of delivery by contacting our support team at support@flicktags.com. Please include photographic evidence of the damaged or defective item.
Once we have validated your damage claim within the 24-hour window, we will promptly process a full refund to the original payment method used for your order. Please allow 7-10 business days for the refund to be reflected in your account, as the processing time may vary depending on your financial institution.
If more than 15 business days have passed since we approved your refund and you have not yet received it, please follow up with our support team at support@flicktags.com. We will be happy to investigate the status of your refund and ensure you receive the credit in a timely manner.
Please note that if the package was delivered to you in good condition and the item was subsequently damaged by you, we will not be able to provide a refund.
We hope you are fully satisfied with your purchase. If you have any further questions or concerns, please do not hesitate to reach out to our support team at support@flicktags.com.
